Terms and Conditions

Last updated: 11 May 2026

These Terms and Conditions explain the rules for using the GoRaven software platform, client portal, CRM tools, automation tools, AI-powered features, communication tools, websites, funnels, forms, booking tools and related services.

By creating an account, logging in, using the platform, subscribing to our services, or continuing to use our services, you agree to these Terms and Conditions.

If you do not agree to these Terms and Conditions, you must not use the platform or our services.

1. Who We Are

The platform is provided by:

GoRaven Limited
A company incorporated in Scotland
Company number: SC731455
Registered office: 18 Eider Road, Newburgh, AB41 6FD
Website: www.goraven.digital
Email: info@goraven.digital

In these Terms and Conditions, GoRaven Limited, GoRaven, we, us and our refer to GoRaven Limited.

You, your, client, user or account holder refers to the person or business using our platform or services.

2. About Our Services

GoRaven provides digital services and software tools for businesses. These may include CRM tools, websites, funnels, landing pages, forms, calendars, automation tools, communication tools, email tools, review tools, social media tools, reporting tools, AI-powered features, voice AI, chat tools and other related services.

Some services may be provided through third-party platforms, including HighLevel / LeadConnector and other trusted service providers.

We may update, improve, remove or change features from time to time. We will try to avoid unnecessary disruption, but we cannot guarantee that every feature will always remain available in exactly the same form.

3. Account Registration and Access

To use the platform, you may need to create an account or be invited to access one.

You agree to provide accurate information when creating or using your account.

You are responsible for keeping your login details secure. You must not share your login details with anyone who is not authorised to access your account.

You are responsible for all activity that takes place under your account, unless the activity was caused by our own proven error or security failure.

If you believe your account has been accessed without permission, you must contact us as soon as possible at info@goraven.digital.

4. Authorised Users

You may only allow authorised staff, contractors or team members to use your account where your subscription or service package allows this.

You are responsible for making sure all authorised users follow these Terms and Conditions.

We may suspend or remove access for any user who misuses the platform, breaches these Terms, creates a security risk, or uses the platform unlawfully.

5. Your Responsibilities

You agree to use the platform lawfully, responsibly and only for legitimate business purposes.

You are responsible for:

• Your account activity
• Your uploaded data
• Your customer data
• Your marketing permissions
• Your messages
• Your automations
• Your connected tools
• Your users and staff
• Your legal compliance

You must not use the platform in a way that breaks the law, infringes someone’s rights, damages our systems, harms our reputation, or disrupts the service for other users.

6. Prohibited Use

You must not use the platform to:

• Send spam
• Harass people
• Mislead customers
• Break the law
• Upload malware
• Scrape data unlawfully
• Sell illegal products
• Impersonate others
• Abuse AI tools
• Bypass security
• Violate platform rules
• Send unlawful marketing

You must not use the platform for unlawful, harmful, abusive, fraudulent, deceptive, discriminatory, sexually exploitative, violent, extremist or otherwise inappropriate purposes.

We may suspend or terminate access if we believe the platform is being misused.

7. Client Data and Customer Data

You may upload, collect, store or process personal data about your own leads, customers, staff, suppliers or contacts through the platform.

You are responsible for making sure you have a lawful basis to collect, upload, store, contact and process that personal data.

This includes making sure you have any required consent or other legal basis for marketing messages, review requests, email campaigns, SMS messages, WhatsApp messages, calls, forms, automations and AI-powered communications.

You are responsible for the accuracy, quality and legality of the data you add to the platform.

If a customer, lead or contact asks to access, correct, delete or object to the use of their personal data, you are responsible for dealing with that request unless we are legally required to assist.

8. Data Protection

Our use of personal data is explained in our Privacy Policy.

Where we process personal data for our own business purposes, we normally act as the data controller.

Where we process personal data on your behalf through the platform, you are normally the data controller and we act as your data processor.

You agree that you will comply with all applicable data protection laws when using the platform, including UK GDPR, the Data Protection Act 2018 and PECR where they apply.

You must not upload or process personal data through the platform unless you have the legal right to do so.

9. Data Processing Terms

Where we act as your data processor, we will process personal data only for the purpose of providing the services and according to your lawful instructions.

You authorise us to use trusted third-party providers and subprocessors where needed to provide the services. These may include HighLevel / LeadConnector, hosting providers, communication providers, AI providers, payment providers, email providers, analytics providers and other technical service providers.

We will take reasonable steps to make sure subprocessors are suitable for the services they provide.

You agree that personal data may be processed outside the United Kingdom where necessary to provide the services, provided appropriate safeguards are used where required by law.

We will take reasonable technical and organisational measures to protect personal data processed through the platform.

You remain responsible for your own legal compliance as the controller of your customer data.

10. Marketing and Communications Compliance

If you use the platform to send marketing emails, messages, review requests, newsletters, campaigns, automations, SMS, WhatsApp messages or other communications, you are responsible for making sure those communications are lawful.

You must make sure you have the correct consent, lawful basis or permission before contacting people.

You must also provide required unsubscribe options, opt-out options and identity information where required by law.

We may suspend sending features if we believe your account is sending spam, causing complaints, damaging deliverability, breaching provider rules, or breaking the law.

11. Third-Party Platforms

Our services may rely on or connect with third-party platforms, including HighLevel / LeadConnector and other providers.

Third-party platforms may have their own terms, acceptable use policies, privacy policies, service limits and technical requirements.

You agree not to use the platform in a way that breaches the rules of any connected third-party provider.

We are not responsible for outages, changes, restrictions, suspensions, price changes, data issues or service failures caused by third-party platforms outside our reasonable control.

12. AI-Powered Features

Some services may include AI-powered features, such as chatbots, voice AI, content creation, enquiry handling, conversation summaries, lead qualification, message drafting, follow-up assistance or booking support.

AI outputs may be incomplete, inaccurate, outdated, unsuitable or unexpected.

You are responsible for reviewing important AI outputs before relying on them or sending them to customers.

You must not use AI-powered features to produce unlawful, harmful, misleading, discriminatory, abusive, fraudulent or inappropriate content.

AI tools must not be used as a substitute for professional legal, medical, financial, safety-critical or regulated advice.

We may limit, suspend or disable AI features if they are misused or create risk.

13. Fees, Subscriptions and Payments

Fees for our services will be shown on your proposal, order form, invoice, checkout page, service agreement or other written confirmation.

Unless agreed otherwise, subscription fees are payable in advance.

You agree to pay all fees due for the services you order or use.

If a payment fails, we may retry payment, contact you for updated payment details, suspend access, pause services, remove features or terminate the account.

You are responsible for making sure your billing details and payment method are up to date.

14. Price Changes

We may change our prices from time to time.

Where possible, we will give reasonable notice before changing the price of an active subscription.

If you do not agree to a price change, you may cancel your subscription before the new price takes effect, unless a fixed-term agreement says otherwise.

15. Refunds

Unless we agree otherwise in writing, setup fees, onboarding fees, website build fees, custom work, deposits and completed service work are non-refundable.

Subscription fees are generally non-refundable once a billing period has started.

This does not affect any legal rights you may have.

16. Cancellation

You may cancel your subscription by contacting us at info@goraven.digital, unless your written agreement says a different cancellation method or notice period applies.

Cancellation stops future billing after any required notice period or current paid period.

Cancelling your subscription does not automatically remove outstanding invoices, unpaid fees or charges already due.

We may cancel or suspend services if you breach these Terms, fail to pay, misuse the platform, create risk, or ask us to close your account.

17. Suspension and Termination

We may suspend or terminate your access if:

• You do not pay
• You breach these Terms
• You misuse the platform
• You create a security risk
• You break the law
• You send spam
• You damage our systems
• You breach provider rules
• Your use creates risk

Where appropriate, we will try to give notice before suspension or termination. However, we may act immediately where needed to protect the platform, our business, other users, third-party providers or the public.

18. Data After Cancellation

After cancellation or termination, your access to the platform may be removed.

You are responsible for exporting or requesting any data you need before your account closes.

We may delete, archive or retain account data after cancellation in line with our Privacy Policy, legal obligations, backup processes and third-party platform settings.

We are not responsible for loss of data where you fail to export or request it before account closure, unless caused by our own proven breach of duty.

19. Website, Funnel and Digital Asset Work

Where we build websites, funnels, landing pages, forms, automations, workflows, templates, graphics, written content or other digital assets for you, the scope of work will be based on the agreed proposal, invoice, order form or written confirmation.

You are responsible for providing accurate information, brand assets, copy, images, approvals, account access and any other materials needed to complete the work.

Delays in providing information, feedback or access may delay delivery.

Unless agreed otherwise, third-party costs such as domains, paid plugins, stock assets, email services, subscriptions, ads, hosting, premium integrations or external tools are not included in our fees.

20. Intellectual Property

We own or license the platform, systems, templates, software configurations, processes, workflows, designs, methods, documentation, training materials and other materials we create or provide, unless agreed otherwise in writing.

You retain ownership of your own business data, customer data, brand assets, logos, text, images and materials you provide to us.

Where we create custom website content, page designs, copy, branding assets, automation setups or other deliverables specifically for you, ownership or usage rights will depend on the agreed scope and payment terms.

You must not copy, resell, reverse engineer, clone, reproduce or commercially exploit our platform, templates, systems, automations, workflows, prompts, training materials or service structure without written permission.

21. Content You Provide

You confirm that you have the right to use any content, logos, images, videos, copy, customer data, contact lists, reviews, testimonials or other materials you upload or provide to us.

You must not upload content that is unlawful, infringing, misleading, defamatory, abusive, obscene, discriminatory, harmful or otherwise inappropriate.

You are responsible for checking that information displayed on your website, forms, funnels, automations and messages is accurate and lawful.

22. Support

We will provide support according to your package, agreement or subscription level.

Support may be provided by email, phone, video call, chat, support ticket, training material or other reasonable method.

Support does not include unlimited custom work, new features, third-party troubleshooting, major redesigns, migration work or strategic consulting unless agreed separately.

23. Service Availability

We aim to provide a reliable service, but we do not guarantee that the platform will always be available, uninterrupted, secure or error-free.

The platform may be unavailable because of maintenance, updates, technical issues, internet problems, third-party outages, security incidents or events outside our control.

We are not responsible for losses caused by downtime, delays, errors, bugs, third-party outages or interrupted access, except where the law says otherwise.

24. Changes to the Platform

We may update, change, replace, remove or improve parts of the platform or services from time to time.

This may include changes to features, layouts, integrations, pricing, providers, technical settings, workflows, templates or service availability.

We will try to avoid changes that materially harm your use of the service, but some changes may be required because of third-party platform updates, technical reasons, security, legal compliance or business needs.

25. Security

You must use reasonable security measures when using the platform.

This includes keeping passwords secure, limiting user access, removing users who no longer need access, using strong passwords, protecting connected accounts and telling us quickly about suspected unauthorised access.

We are not responsible for losses caused by your weak passwords, shared logins, compromised devices, insecure email accounts, staff misuse or failure to manage access properly.

26. Confidentiality

Each party may receive confidential information from the other.

Confidential information must not be shared with others unless required to provide the services, comply with the law, use professional advisers, or where the information is already public.

This obligation continues after the services end.

27. Disclaimers

The platform is provided for business support, automation, marketing, communication and operational purposes.

We do not guarantee that using the platform will increase sales, generate leads, improve rankings, produce revenue, reduce costs, secure customers, prevent complaints or achieve any specific result.

Any examples, forecasts, suggestions or recommendations are for general guidance only.

You are responsible for how you use the platform and for checking that it is suitable for your business.

28. Limitation of Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

To the fullest extent allowed by law, we are not liable for:

• Lost profits
• Lost revenue
• Lost data
• Lost goodwill
• Business interruption
• Indirect losses
• Consequential losses
• Third-party failures
• Marketing results
• Platform downtime

Where we are liable, our total liability will be limited to the amount you paid to us for the affected service during the three months before the event giving rise to the claim, unless the law requires otherwise.

29. Indemnity

You agree to indemnify us against losses, claims, damages, fines, costs, complaints, legal fees or expenses arising from your misuse of the platform, unlawful marketing, unlawful data processing, breach of these Terms, breach of third-party rules, uploaded content, customer data, or instructions you give us.

30. Force Majeure

We are not responsible for delay or failure to perform where caused by events outside our reasonable control.

This may include internet failures, hosting outages, cyber incidents, strikes, natural disasters, war, terrorism, government action, power failures, supplier failure, third-party platform changes, legal changes or other events beyond our control.

31. Changes to These Terms

We may update these Terms and Conditions from time to time.

The latest version will be made available on our website, platform, login page or by request.

If we make significant changes, we may give notice by email, platform notice or another reasonable method.

Your continued use of the platform after updated Terms are published means you accept the updated Terms.

32. Governing Law

These Terms and Conditions are governed by the laws of Scotland.

The Scottish courts will have exclusive jurisdiction over any dispute, unless the law requires otherwise.

33. Contact Us

If you have any questions about these Terms and Conditions, please contact:

GoRaven Limited
Email: info@goraven.digital
Website: www.goraven.digital
Registered office: 18 Eider Road, Newburgh, AB41 6FD